Shipping Policy

3DGalaxy ("we" and "us") is the operator of (https://3dgalaxy.co/) ("Website").
By placing an order through this Website you will be agreeing to the terms
below. These are provided to ensure both parties are aware of and agree upon
this arrangement to mutually protect and set expectations on our service.


#General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfil all your items at time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

Shipping Costs 
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
Payment for shipping will be collected with the purchase for overseas customers.
Purchases are inclusive of Shipping Cost for 48000 Pin Codes Across India.
This price will be the final price for shipping cost to the customer.
   
    Transit Time
In general, domestic shipments are in transit for 3 - 7  days
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
 Dispatch Time

Orders are custom manufactured and dispatched within 10-25 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In theseinstances, we take steps to ensure shipment delays will be kept to a minimum. 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock. 

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
 Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

Process for parcel damaged in-transit

We will process a replacement  as soon as the courier has completed
their investigation into the claim.
 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted

an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at
galaxy.3d@hotmail.com
Instagram -  3d.galaxy
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