1️⃣ Complete Payment:

• Once you complete the payment, our team will contact you within 24 hours to gather additional information about your requirements.

2️⃣ Information Gathering:

• After collecting all the necessary details, our team will begin creating the 3D design for your model.

3️⃣ Design Review & Approval:

• Once the design is complete, we will share it with you for approval. You’ll have the opportunity to suggest any changes if needed.

4️⃣ Final Design Approval:

• After you approve the final design, our team will proceed with creating the 3D model of your product.

5️⃣ Receive Your Model:

• Once the final model is ready, it will be delivered to you within 5-7 days.

• As the products are personalized order cancellations and refunds won't be accepted.
• Damage Claims: Video must be recorded while opening the delivered package in case of damage replacements.
• For further details please visitReturn & Exchange Policy.

• Every Product have Different lead time and estimated date is mention while placing the order.
• For further Details please visit Shipping Policy.

3DGalaxy ("we" and "us") is the operator of (https://3dgalaxy.co/) ("Website").
By placing an order through this Website you will be agreeing to the terms
below. These are provided to ensure both parties are aware of and agree upon
this arrangement to mutually protect and set expectations on our service.

#General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfil all your items at time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

Shipping Costs Purchases are inclusive of Shipping Cost for48000 Pin Codes Across India.Payment for shipping will be collected with the purchase for overseas customers.This price will be the final price for shipping cost to the customer.   Transit TimeIn general, domestic shipments are in transit for3 - 7 daysGenerally, orders shipped internationally are in transit for4 - 22days. Thisvaries greatly depending on the courier you have selected. We are able to offera more specific estimate when you are choosing your courier at checkout.Dispatch Time

Orders are custom manufactured and dispatched within 10-25 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In theseinstances, we take steps to ensure shipment delays will be kept to a minimum. 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock. 

Delivery Time ExceededIf delivery time has exceeded the forecasted time, please contact us so that wecan conduct an investigation.Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will beable to follow the progress of their shipment based on the latest updates madeavailable by the shipping provider. Insurance

Parcels are insured for loss up to the value as stated by the
courier.

Process for parcel damaged in-transit

We will process a replacement/repair as soon as the courier has completedtheir investigation into the claim. Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted

an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us atgalaxy.3d@hotmail.comInstagram -  3d.galaxy 9111381113 

Email: galaxy.3d@hotmail.com

Mobile: +91-91113 81113